Contact
Contact

Last update: April 29, 2025

Thank you for visiting the concepterenoplus.ca website. The confidentiality and protection of your personal information is a priority for us. In accordance with Bill 25 on the protection of personal information in Quebec, we are committed to processing it with transparency, rigor, and security.

1. Personal Information Protection Officer

Sylvain Gagnon
Email: info@conceptrenoplus.ca
Phone: (514) 836-5231

2. Information Collected

2.1 Identifiable Personal Information

We collect certain information when you:

  • fill out a contact form,

  • request a quote,

  • subscribe to our newsletter.
    This information may include: first name, last name, email, phone number, address, or any information voluntarily provided.

2.2 Navigation Data

We use tools such as Google Analytics, cookies, tracking pixels, and Microsoft Clarity to collect non-identifiable navigation data, such as:

  • IP address (partially anonymized),

  • pages viewed,

  • session duration,

  • type of browser and device used.

3. Purposes of Collection

Your information is used only for the following purposes:

  • to respond to your requests and offer personalized service,

  • to improve our services, website, and communications,

  • to ensure website security,

  • to comply with our legal obligations.

4. Consent and Rights

In accordance with Bill 25, you have:

  • the right to be informed,

  • the right of access,

  • the right of rectification,

  • the right to withdraw your consent,

  • the right to data portability (if applicable).

You can exercise your rights by contacting us at the address indicated above.
We obtain your explicit consent when required, particularly for sending newsletters or placing non-essential cookies.

5. Data Retention and Security

Personal information is retained for the duration necessary for its use, then securely deleted or anonymized.
We implement physical, technical, and administrative security measures to protect your data.

6. Communication to Third Parties

We only share your personal information with:

  • mandated service providers (hosting, marketing tools, etc.),

  • authorities when required by law.
    These third parties are required to adhere to strict confidentiality commitments.

7. Cookies

We use cookies to:

  • improve user experience,

  • analyze traffic,

  • offer personalized content.

You can manage your preferences via the consent banner or your browser settings.

8. Policy Changes

This policy may be updated at any time to reflect legal or technical changes. The most recent version will always be displayed on our site, along with the update date.